Transparency
Citizen’s Charter
The City Government of Lucena through the Office of the City Human Resource Management Office recently launched its Citizen’s Charter in accordance to the provisions of RA 9485, also known as the Anti-Red Tape Act (ARTA), July 2021.
City Mayor Roderick A. Alcala urged all officials and employees to “take to heart out commitments and obligations outlined in this Citizen’s Charter.” According to him, if the people want an end to the people’s mistrust and suspicion to their government, then government must continuously demonstrate its capacity to efficiently and effectively respond to the needs of their citizens.
This Citizens’ Charter represents the collective intent and duty of the City Government to fulfill the mission of good governance and comply with the provisions of RA 9485, also known as the Anti-Red Tape Act (ARTA). The purpose of the Citizen’s Charter is two-fold. First, it operationalizes and gives flesh to the national mandate of Republic Act No. 9485 also known as the Anti-Red Tape Act (ARTA) requiring all government offices to craft their respective citizen’s charter consistent with national policies. Second, it outlines the steps and procedures to be taken for citizens to avail of specific government services while penalizing officials who fail to deliver such services within the timeframe allowed by law.
According to the official, the Citizens’ Charter will serves as the local government’s “roadmap and guidepost” for an effective and efficient City Government of Lucena.
